01 / Systems & operations
Warehouse modernization
Give receiving, picking, packing, and stock control a shared view of the work. We review warehouse management systems (WMS), inventory locations, barcode workflows, and connections to stores and carriers. The scope can include platform selection, migration, integrations, and staff tools.
Measure: inventory accuracy, pick errors, and time from order release to dispatch.
02 / Systems & operations
Order management modernization
Follow an order from purchase through allocation, fulfillment, cancellation, and returns. We map order management system (OMS) rules across channels and locations, connect order status, and give staff a clear queue for exceptions that need attention.
Measure: manual touches per order, unresolved exceptions, and order-to-dispatch time.
03 / Systems & operations
Ecommerce modernization
Connect the storefront to the operation that fulfills its promises. Scope can cover Shopify or BigCommerce migration, a store refresh, catalog cleanup, checkout, subscriptions, and inventory or finance integrations. We plan redirects, data checks, and release acceptance alongside the customer experience.
Measure: purchase completion, order-sync failures, and support requests about order status.
04 / Systems & operations
Internal tools modernization
Replace fragile spreadsheet handoffs with tools built around the job. Staff portals, approval queues, supplier workflows, and operational dashboards can share validated data and record who changed what. We review permissions and exception handling with the people doing the work.
Measure: task completion time, rekeying, and work waiting for approval.
05 / Systems & operations
AI-driven agentic workflows
Give a bounded workflow an assistant that can gather approved information, propose a next step, and use permitted tools. Examples include triaging order exceptions, preparing purchasing recommendations, and drafting support responses. Cloudflare Workers AI is our starting inference platform.
Measure: accepted outputs, correction rate, cost per completed task, and human review time.
06 / Systems & operations
Data warehousing and reporting
Bring commerce, inventory, finance, and customer data into a reporting layer with agreed definitions. We scope data pipelines, quality checks, access controls, and dashboards so teams can trace a number back to its source. Operational systems continue to own their transactions.
Measure: data freshness, reconciliation differences, and time spent preparing reports.
07 / Systems & operations
The foundations that keep it running
Modernization also includes identity and access, integration ownership, backups and recovery checks, monitoring, documentation, and staff training. We review the systems you already pay for, assign an owner to each critical connection, and plan how your team will support the result.
Measure: access-review completion, recovery-test results, recurring incidents, and operating cost.